Brand Terms

Last updated: November 13, 2026

These Brand Terms apply to every brand that sells on the Archive Gama marketplace at archivegama.com. "Archive Gama", "we" and "us" refer to Archive Gama. "Brand" and "you" refer to the brand selling its pieces through our marketplace. By joining the marketplace or using your Brand Dashboard, you agree to these terms.

1. Joining the Marketplace

Joining is free. There are no upfront costs, monthly fees or listing fees.
Every brand is reviewed before approval. We may decline or remove a brand at our discretion.
You set your own product prices and shipping rates in your Brand Dashboard.

2. Commission

We charge a commission on the total amount the customer pays for your pieces, product price plus shipping. Taxes and customs duties are not part of this total.
The commission rate that applies to your brand is the rate shown in your Brand Dashboard.
If we agree a custom rate with your brand in writing, that rate applies to your brand and is shown in your dashboard.
We will give you at least 30 days' notice before any change to your commission rate. Rates we have agreed to lock for your brand won't change unless you agree.
Discounts and promotions run by Archive Gama come out of our commission. They never reduce your payout.
The commission is the only fee we charge, except for the refund and chargeback costs described in sections 6 and 7.

3. Payouts

Payouts are sent within 48 hours of each sale. There is no minimum.
Payouts are sent through the method you chose when you applied (local bank transfer, PayPal or crypto). Keep your payout details up to date in your dashboard.
Each sale in your dashboard shows the product price, shipping, total, commission and the amount you receive.
You are responsible for any taxes on the income you receive from sales.

4. Your Listings

Your pieces must be authentic, and your descriptions, sizes and photos must be accurate.
You confirm you own or have the right to use every photo and text you upload, and that your pieces don't infringe anyone else's trademarks or designs.
You give Archive Gama permission to use your product photos, brand name and logo to display and promote your pieces on our website and social media, for as long as your pieces are listed and for posts published while they were listed.
Keep your stock up to date. If a piece sells out, mark it as unavailable as soon as possible.
Production time: for each product or collection, tell us the average number of days you need to make and ship the piece, from 1 to 30 days. It is shown to customers on the product page. If you don't set one, the production time is 7 days.

5. Orders and Shipping

When a customer orders one of your pieces, the order appears in your Brand Dashboard with the customer's shipping address.
You ship the order directly to the customer using a tracked shipping service, and add the tracking number in your dashboard. We send the tracking to the customer.
Orders must ship with a tracking number within the production time shown for the piece.
Refund deadline: if an order still has no tracking number 14 days after the production time has passed, the customer may request a full refund, and section 6 applies. We'll start following up with you for the tracking number 3 days before this deadline.
Example: with the default 7-day production time, we follow up on day 18 and the customer can request a refund after day 21.
International orders ship Delivered Duties Unpaid (DDU). Customs duties and import taxes are paid by the customer, unless you choose to cover them.
Shipping regions: if you don't want to sell to certain countries or regions (for example, because of the legal cancellation rights in section 6), tell us and we'll disable shipping to them for your pieces.
Customer information is shared with you only to fulfill orders. You may not use it to contact customers for any other purpose or to sell to them outside the marketplace.

6. Refunds

Our Refund Policy offers customers a refund only in these cases:

Late shipping (no tracking 14 days after the production time): full refund, product and shipping
Item not as described, damaged or wrong item (including a different size from the one ordered): refund of the product price. For customers in the EU and UK, the original shipping cost is also refunded
Lost package: refund of the product price
Legal cancellation rights: customers in the EU and UK may cancel within 14 days of receiving the piece, and customers in Brazil within 7 days. The customer returns the piece to you unworn, with its original tags and packaging, at their own cost, and is refunded the product price and the original standard shipping cost.

The legal cancellation right also covers made-to-order pieces offered in standard sizes. Only pieces personalised or made to the customer's own specifications are excluded, and only for customers in the EU and UK. Brazilian law has no such exception.

All other sales are final. We don't offer returns, exchanges or store credit for change of mind or sizing. Orders lost or returned because of an incorrect address provided by the customer are not refunded.

Cost of a refund

Our payment processor (Stripe) keeps its processing fee of about 6% of the order total when a payment is refunded, even on partial refunds. When a refund is issued for one of your orders:

You return your share of the refunded amount (the refunded amount minus your commission rate), and
The processing fee is split equally between you and Archive Gama. Your half is about 3% of the order total.

When only the product price is refunded, you keep your share of the shipping, since you already paid the carrier.

Example: a $100 product + $20 shipping order ($120 total) with a 12% commission. You received $105.60.

Damaged item, product refund of $100: you return $88 + $3.60 = $91.60 and keep $14.00.
Late shipping, full refund of $120: you return $105.60 + $3.60 = $109.20.

In both cases, Archive Gama covers the other half of the processing fee.

Damaged, wrong or not-as-described items

When a customer reports one of these issues with photos, we share the case with you and you choose one of two options:

Get the item back: you cover the return shipping, either with a prepaid label or by reimbursing the customer's shipping cost. The customer is refunded as soon as the return tracking shows the item on its way, and the piece comes back to you.
No return: the customer keeps the item and is refunded directly.

In both cases, the cost of the refund is the one described above. Please let us know your choice within 2 business days. If we don't hear from you, we'll refund the customer without a return.

Late or lost orders that arrive later

If a customer is refunded for late shipping or a lost package and the piece reaches them afterwards, we'll ask the customer to send it back or pay for it. If they pay, we restore your payout for that order.

If a lost package was shipped with valid tracking and the carrier confirms it was lost, we'll work with you to file a claim with the carrier before any refund is charged to you.

Amounts due for refunds are deducted from your next payouts. If there are no upcoming payouts, you agree to pay them within 7 days of our request.

7. Chargebacks and Disputes

If a customer opens a payment dispute, we'll ask you for tracking and any proof that helps us respond, and we'll submit it on your behalf.
If we lose a dispute because the order wasn't shipped, wasn't delivered or wasn't as described, the same rules as section 6 apply, and you also cover the processor's dispute fee.
If we lose a dispute for any other reason, Archive Gama covers the cost.

8. Leaving the Marketplace

You can leave the marketplace at any time by contacting us. We can also remove your brand at any time, with notice whenever possible.
Orders placed before you leave must still be shipped, and any amounts owed by either side will be settled.

9. Changes to These Terms

We may update these terms as the marketplace grows. We'll notify every brand at least 30 days before any change takes effect. If you don't agree with a change, you can leave the marketplace before it takes effect.

10. Contact

Email hello@archivegama.com or message us on Instagram at @archivegama.