Refund policy

Archive Gama Buyer Protection covers the situations below. To open a request, email hello@archivegama.com with your order number and, when asked, photos.

Late Shipping

If your order still has no tracking number 21 days after you placed it, you can request a full refund of the product price.

Item Not as Described

If a piece is materially different from its description or photos, it may be eligible for a full refund of the product price.

  • Photos of the item are required
  • Requests must be sent within 10 days of delivery

Small variations in color, texture or fit that come from photography, materials or production are expected and don't qualify.

Damaged, Wrong or Lost Packages

Damaged or wrong item

If your item arrives damaged or you received the wrong piece, send us photos within 10 days of delivery. We'll send a replacement or issue a full refund of the product price.

Lost packages

If tracking shows your package is lost, open a request within 90 days of the shipping date. If the package can't be found within a reasonable time, we'll refund it.

Packages the carrier marks as delivered and that are later reported lost or stolen are not covered.

Exchanges & Store Credit

Changed your mind or need a different size? Within 14 days of delivery you can exchange your piece for another size (when available) or return it for store credit.

  • The item must be unworn, in "as new" condition, with original tags and packaging
  • Email us first. We'll reply with return instructions. Items sent back without instructions can't be accepted
  • Return shipping is paid by the customer

If the size you want is no longer available, you'll receive store credit for the item.

Final Sale

These items can't be exchanged or returned, except under Late Shipping, Item Not as Described, or Damaged, Wrong or Lost Packages above:

  • 1 of 1 pieces
  • Custom and made-to-order pieces

International Orders

Customs duties and import taxes are the customer's responsibility (see our Shipping Policy). Orders refused or left unclaimed because of unpaid duties are not eligible for a refund, and original shipping costs are non-refundable.

Customers in Brazil

In addition to everything above, customers in Brazil may cancel a purchase within 7 days of receiving it, as provided by the Brazilian Consumer Protection Code (art. 49).

How Refunds Are Paid

Approved refunds go back to your original payment method within 10 business days. Shipping costs are only refunded when the refund is due to a Late Shipping, Item Not as Described or Damaged, Wrong or Lost Packages case.